Policies and Guidelines
QUALITY is fundamental to our business and to the delivery of our mission – Bridging the global workplace through premier services and dedication.
Firstly, we strive to provide our clients and transferees cost-efficient, tailored and high-quality services, giving them the best possible customer satisfaction. Furthermore, we are committed in delivering knowledgeable, responsive, and reliable service and support with high consideration to the environment.
For that reason, we are proud holders of ISO 14001:2015 Certificate (obtained in 2018), ISO 9001:2015 Certificate (obtained in 2016.
In addition to that, our Quality Management System and Environmental Management System will support us in the delivery of best practice solutions, thus supporting continuous improvement of the customer experience and value of our services. The following systems and procedures are in place:
- Measurable quality and environmental objectives reflecting our mission and business plan
- Client company and transferee satisfaction surveys
- Training and development for our staff members
- Regular audits of internal processes
- Selection and performance monitoring of key interested parties and suppliers against set criteria
- Management reviews of audits results, client and transferee feedback and complaints
OUR KNOWLEDGE and dedication secures compliance. The value for the individual relocating, and the company is a reliable, timely and secure service experience.
We are a full relocation service provider offering end-to-end services with efficient processes and program administration.
Environmental Policy
Human Entrance is fully committed to improving environmental performance across all of our business activities. We encourage our business partners and members of the wider community to join us in this effort.
Our Environmental Management System builds on our 14001:2015 Certificate
Read more in our Environmental Policy.
Anti-Bribery and Anti-Fraud Policy
Our corporate conduct is based on our commitment to act professionally, fairly and with integrity. Human Entrance does not tolerate any form of bribery or corruption.
We are committed to operate responsibly wherever we work in the world and to engage with our stakeholders to manage the social, environmental and ethical impact of our activities in the different markets in which we operate.
Read more in our Anti-Bribery and Anti-Fraud Policy.
Information Security and Data Protection Policy
Data Protection and Information Security at Human Entrance ensures that:
- The company can use its communication networks, business support systems and computers with high availability and without undue interference with the intended function.
- Information transmitted, stored or processed in communication networks, business support systems and computers is protected against accidental, unauthorized or unlawful alteration or destruction or unauthorized or unlawful access or copying.
- Communication networks, business support systems and computers are protected against intrusion or unauthorized use, theft or vandalism and malfunction.
- Compliance with current data legislation, such as GDPR.
Read more in our Data & Privacy Policy.